Last updated: April 23, 2026
This privacy policy applies to all websites, platforms, and digital services operated by Santoline (accessible via https://santoline.ca) (hereinafter “we”, “our”, “us”).
Some sites may offer additional features (e-commerce, user accounts, newsletters, etc.). The practices described below apply generally, but may vary slightly depending on the active features of a given site.
This policy aims to inform you transparently about:
It is designed to comply notably with:
By using our sites, you consent to the collection and use of your personal information in accordance with this policy.
You may withdraw your consent at any time, subject to legal or contractual obligations.
Our sites may use cookies and similar technologies, including:
These tools may allow for:
Cookie Management and List of Partners
We use various third-party analysis tools and tracking technologies. Since the active tools may vary depending on the site’s features, we invite you to consult the exact and up-to-date list of our partners and cookies used directly through our consent management tool (cookie banner) available on the site.
Upon your first visit, this banner allows you to:
You can modify your preferences at any time through this tool.
Global Privacy Control (GPC)
We recognize GPC signals where technically possible and interpret them as a refusal to share data for advertising purposes.
We may use Google Analytics (GA4) to collect information such as:
This data may be processed by Google and transferred outside of Quebec and Canada. We do not guarantee that all advanced Google features (e.g., Google Signals) are enabled or disabled on all sites. You can opt out of this tracking via: https://tools.google.com/dlpage/gaoptout
During your navigation: IP address, device and browser type, pages visited, duration of the visit, interactions, approximate location.
Depending on the site’s features: last name, first name, email, phone number, mailing address, order information, preferences, and any information submitted voluntarily.
Data may be transmitted by email, stored on the site, or integrated into third-party tools (CRM, marketing platforms).
Certain sites may allow the creation of accounts (e.g., WooCommerce). In these cases, we collect the information necessary for authentication, account management, and transaction history.
We use the data to: provide and improve our services, process transactions, respond to requests, send communications, analyze site usage, and conduct targeted marketing.
Depending on the case, we may send newsletters, promotional offers, or marketing follow-ups. You can unsubscribe at any time via the link provided for this purpose.
Payments are processed by third-party providers (Stripe, PayPal, etc.). We do not store full credit card information.
We may share information with technology providers, web hosts, or advertising platforms. These partners may be located outside of Quebec. We do not sell your personal information.
Data may be transferred outside of Quebec. We take reasonable measures to ensure an adequate level of protection.
We retain your personal information only as long as necessary to achieve the purposes for which it was collected, or to satisfy our legal, tax, and operational archiving obligations.
The criteria used to determine our retention periods include the duration of our relationship with you and the existence of legal retention obligations. Once the information is no longer necessary, we will ensure it is destroyed or securely anonymized.
We implement measures such as SSL/TLS encryption, restricted access, and firewalls. However, no system is completely secure.
We do not knowingly collect data from minors under the age of 14 without parental consent.
You have the right to access your data, correct it, request its deletion, or withdraw your consent. You may also file a complaint with the Commission d’accès à l’information du Québec.
We do not sell your data. You can refuse sharing for advertising purposes via the cookie settings.
We may modify this policy at any time. The update date will be adjusted accordingly.
For any questions or requests regarding your personal data, please contact the person in charge whose contact details are provided below.
Jacinthe Plante
info@santoline.ca